FAQ & Contact
Before you contact us, these Frequently Asked Questions (FAQs) may answer your questions and save you a phone call or email!
If your question remains answered, please contact us using the form below.
Bookings, Check-in, and Check-out
What are your check-in and check-out times?
Can I arrange for an early check-in?
When is full payment required?
Full payment is required at the time of booking.
How do I redeem a Gift Voucher or Gift Card?
Make your booking as normal on our website. Enter your card details (these will be stored on file). In the comments box, please input your voucher number, and we will process the booking with the voucher amount.
Why are my card details stored after booking?
When making a booking, your card details are stored on file. This allows us to charge for any extras added during your stay or for any damages, if necessary.
Cancellations and Date Changes
What is your cancellation policy?
- If you cancel 30 or more days before your arrival date, a full refund will be processed.#
- If you cancel within 30 days of your arrival date, no refund will be given.
- If Carrowmena cancels the booking, a full refund will be given.
Can I change the date of my booking?
We allow one date change, but this request must be made 14 or more days before your original arrival date.
Accommodation and Facilities
Which accommodations are open all year?
The School House is open all year. The Glamping Pods and Bell Tents are open from Easter to October.
Is bedding and linen provided?
Bedding is provided for the School House and Bell Tents. Glamping Pod guests will need to bring their own bedding (sleeping bags, pillows, etc.). Towels are not provided for any accommodation.
What kind of heating is available?
Glamping Pods and Bell Tents have electric heaters. The School House is heated by oil-fired radiators.
Are there toilet and shower facilities onsite?
Yes, we have shared toilets and warm showers available onsite.
Is there a kitchen available for guests?
Yes, we have a fully equipped communal kitchen onsite, including a fridge/freezer. Please bring your own food.
Is there Wi-Fi available?
Yes, Wi-Fi is available throughout the site.
Do you have a shop onsite?
No, we do not have a shop onsite.
Site Policies and Extras
Is Carrowmena family friendly?
Yes, we are a family-friendly site! We have a play area, a large grass area, a games/reading corner, and a ping-pong table to keep young kids busy.
What groups are allowed to stay?
Youth Groups are allowed in all of our accommodation. Adult Groups are only permitted to book the School House.
What is the quiet time?
Quiet time is from 11:00 PM to 7:00 AM.
Can I bring my pet?
We do not allow pets onsite unless they are assistance dogs, and the office has received prior notice.
Are visitors allowed?
Guests are permitted to have visitors onsite, but they must leave the premises by 10:00 PM that evening.
Is there parking available?
Yes, parking is available. Please note that the Glamping Pod area is a pedestrian site.
Can I purchase extras for my stay?
Yes, you can add extras to your booking, such as firewood, a fire starter kit, and s’mores kits.